CRMSol - Customer relationship management Application
CRMSOL is completely immersive, engaging and intuitive software guaranteed to help organizations drive customer retention & brand loyalty. Our Software is quite different from the traditional CRMS that lack the ability to keep pace with the changes in the market. Our Customizable software is integrated by our experts after getting a deep understanding of your business process. For
CRMSOL transforms CRM in several critical ways, enabling companies to:
- Personalize customer experience. By better understanding and anticipating customer behaviors, our comprehensive system suggests the best actions throughout each customer interaction and enables call center representatives to deliver a unique customer experience every time.
- Deliver a consistent experience. Role-based and context-specific screens and dialogue scripts help representatives provide a consistent experience for the customer across every channel, while dynamic service capabilities use real-time decisions to take the guesswork out of managing customer relationships.
- Manage interactions across the service chain. CRMSOL’s CRM solution provides superior case management tools including an intuitive case portal, support for dynamic and ad hoc processes and dashboard that enable caseworkers to better understand priorities.
- Accelerate time-to-value. Pegasystems CRM software efficiently delivers information back to planners and managers who can continually refine strategies, simulate and test strategies, and automate the lifecycle of building, executing and improving solutions.
- Maximize business agility. Monitor and control business performance in real time and quickly develop new process strategies to adapt to changing customer requirements and business goals.